Robert:
I wanted to share with you the review I wrote about your book today. I posted it on my blog:
http://manuelhp42.blogspot.com/2007/02/designing-obvious-common-sense-approach.html
and also on Amazon.com where I am a Top 80 reviewer.

Feel free to link back to my blog post, if you want to.

Thanks a TON for writing such an amazing book for those of us in the User Experience Design field.

Thanks for the support, Manny! I’m very glad you enjoyed the book.

It’s great that you pointed out the topics of kaizen and poka-yoke. These are things I believe can (and should) be perpetuated throughout software companies. Anything we can do to improve the customer experience is a good thing!