I meet a lot of people at conferences. So does my friend Chip.
This year, prior to SxSW Interactive, Chip anticipated he’d be handing out lots of business cards during the event, and took an inventive approach to solving the oft-unanswerable question, “Where did I meet that guy again?”
See, Chip is an interaction designer who works for MapQuest and spends a lot of time thinking about, well, maps.
Somewhere between his efforts to organize his SxSW schedule, invent a way keep track of all the new people he’d meet there, and improve the interaction design of maps, he got some proverbial chocolate in his peanut butter.
He created a collection of two-sided business cards. On one side appeared his name, email, address, company logo—the usual suspects. On the other side appeared a section of a MapQuest map.
Of downtown Austin.
And selected in the map, on each variant of the business card collection, was a location he planned to visit during the week-long festival.
He brought a small arsenal of these cards with him to Austin, and whenever he left the hotel room, he grabbed the cards that showed the location of the places he planned to go while he was out.
I ran into Chip at Shakespeare’s Pub on 6th St. We caught up for a few minutes and talked about putting together a panel for next year’s event. To ensure I had his email address, he handed me his Shakespeare’s Pub business card.

In addition to giving me the information I needed, the business card created a wonderful sense of context. Every time I look at that business card from now on, I’ll remember the conversation we had. I’ll remember the place. The mood. The entire scene.
Chip’s cards were effective because they served as a reminder of where he and the recipient met. They were also effective because when the recipient contacted Chip, he could ask where the recipient got the card so he could remember himself.
But far more than this, the cards were effective because they told a story. They burned the memory of the conversation with Chip into the recipient’s brain in a delightful and surprising way.
Chip’s cards were a gift. And not because they provided his email address.
Fairy doors like this one can have a big impact on a user’s impression of a web site or application as well. We just need to paint a few.