I am a product & innovation strategist, leader, coach, & consultant focused on local & nonprofit news.
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Over 25 years, I have led & consulted on consumer- & business-facing products at dozens of tech companies & several news companies, serving as Director of Product Design for CNN digital (Politics/Elections, Breaking News, Business/Markets, more), Process Innovation Director at Akamai, and Senior Innovation Strategist at Tangible. I have also worked as an Arts & Culture journalist, magazine editor & columnist, & writer for myriad publications.
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Services
Strategy definition, workshop leadership, product leadership, roadmapping, innovation modeling, team structure & leadership, concept design, go-to-market plans, adoption initiatives, tracking, iteration
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Expertise
Product strategy, rapid innovation, growth, elections, efficiency, accessibility, rapid innovation, process innovation, Agile, Lean, KPIs, OKRs, communication, cross-functional team leadership, strategic planning, roadmapping, market analysis, data analysis, data journalism, rapid experimentation, design strategy, design thinking, stakeholder management, user experience research & analytics, people management, mentorship, presentation, user psychology
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Engagement types
Leadership, embedded consulting, coaching, training, mentorship
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Newsroom clients
CNN, The Richmonder, Newsweek, Downtown Phoenix Journal
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Tech clients
Apple, Akamai, Rackspace, Intuit, Burton, Dodge, Adobe, My Space, American Heart Association, World Trade Centers Association, Automattic, Edmunds, Mutual of Omaha, Phoenix Children's Hospital, Good Guide, Craftsman, Peachpit, O'Reilly, The Princeton Review, Bloomfire, many more
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Publications
Wired, Fast Company, Downtown Phoenix Journal, Iron & Air Magazine, Bike EXIF, Maxim, many others
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Books
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The Nineteen Tenets of Value-Centered Innovation (Tangible)
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Experience Required: How to Become a UX Leader Regardless of Your Role (New Riders)
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Web Anatomy (w/ Jared Spool) (New Riders)
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Designing the Moment (New Riders)
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Designing the Obvious, 1st & 2nd editions (New Riders)
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